Okwe FAQ – All Your Answers in One Place

Here are Okwe's rules for cancelled or suspended matches:

• Cancelled before match starts: The full bet amount will be returned to your account — usually within 24 hours.
• Cancelled after match starts (less than 90 minutes played): Your stake will be refunded. However, for in-play bets where a specific event has already been completed — such as first innings runs — those bets will be settled as normal.
• If a cricket match is shortened due to rain: If the result is determined by the DLS method, bets will be settled according to that result.
• If One Match in an Accumulator Bet Is Cancelled: That leg is marked as a "push" or void, and the remaining bets are recalculated accordingly.

Refunds typically take 24–48 Hours If you don't receive it on time, contact Live Chat with the match name and date and the support team will look into it for you.

Okwe offers four ways to reach support:

• Live Chat: The fastest option — log in to the site or app and click the chat button at the bottom right. You'll typically get a response in Bengali within 3 minutes. Available 24/7.
• Email: support@okwe.best — Use email when you need to describe an issue in detail or attach screenshots and documents. Responses typically take 2–6 hours.
• Help Center: The site's Help Center has guides and tutorials in Bangla — you'll find answers to most common questions right there.
• FAQ Page: This page brings together answers to the most commonly asked questions.

For urgent matters (such as payment issues or a locked account), Live Chat is your fastest option. For account-related problems, have your mobile number and transaction ID ready — it will speed up the response.

Okwe supports the following payment methods for users in Bangladesh:

• bKash: Available for both deposits and withdrawals. Minimum deposit ৳200, minimum withdrawal ৳300. Processing takes 1–5 minutes.
• Nagad: Deposits & withdrawals. Same limits and processing times.
• Rocket (Dutch-Bangla): Deposits & withdrawals. Minimum ৳200.
• Bank Transfer (BEFTN/NPSB): For larger transactions. Minimum ৳1,000. Processing takes 1–2 business days.
• Cryptocurrency (USDT): Available to selected users. Ask via Live Chat for details.

Important: All deposits and withdrawals must be made from the same mobile banking number registered to your Okwe account. Using a different number may cause your transaction to be held. The maximum daily withdrawal limit is ৳50,000 — if you need more, submit a request to Support.

Okwe lets you bet on 30+ sports categories alongside cricket. To bet on football:

• Log in and go to the "Sports" tab in the left-side menu or top navigation.
• Select football there — you'll find 50+ leagues including the Premier League, La Liga, Bundesliga, and Champions League.
• Select a match — you can bet on markets such as match result (1X2), over/under goals, both teams to score (BTTS), handicap, and more.
• Click on your preferred odds to add them to the bet slip — enter your amount and click the "Place Bet" button.

Beyond football Tennis, Badminton, Kabaddi, Basketball, Volleyball & E-SportsLive betting is available. The Live Betting section shows ongoing matches with real-time odds. Minimum bet is ৳50.

Updating your Okwe account details works differently depending on what you need to change:

• Name, Address, Occupation: Log in → Profile Icon → "Settings" → "Personal Info" — you can edit your details there. Note that once KYC verification is complete, changing your name will require approval from support.
• Change Mobile Number: This cannot be done directly from Settings — it's restricted for security reasons. You'll need to submit a request via Live Chat or email. Both your old and new numbers will require OTP verification, and you must provide a valid ID. The process can take 24–48 hours to complete.
• Change Password: You can do this anytime via Settings → "Security". You'll need to verify your old password and a one-time OTP.
• Payment Number Update: To add a new bKash/Nagad number, go to the "Payment Method" section and complete verification.

Important Note: If the information provided during registration is inaccurate, it may cause issues with KYC verification and withdrawals. Make sure to enter correct details from the start.

Yes, Okwe's Live Casino features real human dealers who run the games via live video streaming. Here's how to play:

• Log in and navigate to "Casino" → "Live Casino".
• Choose from 50+ live tables including Baccarat, Roulette, Blackjack, Dragon Tiger, and Andar Bahar. Many tables are hosted by Bangladeshi dealers.
• Click on your preferred table — the live video feed will open. Select your chips, place them on the table, and the dealer will deal the cards or spin the roulette wheel.
• Minimum bet starts from ৳100, varying by table — maximum can run into several lakhs.
• You can also chat with the dealer through the chat box during the game.

Key Requirements: A stable internet connection is recommended for Live Casino — 4G mobile data or Wi-Fi works best. Make sure your balance is topped up before you start, as options to adjust bets mid-game at a live table are limited.